CUSTOMER SERVICE REPRESENTATIVE/GVA/LEAD GEN/CUSTOMER SERVICE REPRESENTATIVE/GVA/LEAD GEN/
Belinda
ID Verified$1,000
per month
($6/hour)
Profile Description
I'm a customer-focused virtual assistant with a proven track record in live chat support, data entry, client relationship management, and social media. I've worked across multiple industries, from online gaming platforms to collection companies, giving me a versatile skill set that adapts to any business environment. Beyond admin support, I actively manage my own Facebook business page to connect with potential clients and I've handled lead generation tasks such as identifying and reaching out ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Virtual Assistance & Admin
Design & Creative
Work Experience
CSR-LIVE AGENT
Online Gaming Company International (Remote)
Oct 2025 - Jan 2026
Key Achievements:
Assisted customers through live chat and online platforms, consistently maintaining high satisfaction levels Resolved account concerns, service-related inquiries, and escalated complaints in a timely manner Tracked and updated customer concerns and resolutions using Google Sheets Built and maintained positive long-term client relationships through professional and empathetic communication
Executive Collection
Secure Company Agency (Remote)
Jun 2025 - Oct 2025
Key Achievements:
Followed up on overdue accounts via chat and online communication with professionalism Negotiated payment arrangements while maintaining positive client relationships Updated and maintained customer records and account statuses using Google Sheets Provided conflict resolution and excellent customer service throughout the collection process
Customer Service Representative / Data Encoder
Online Gaming Company International (Remote)
Jan 2024 - Mar 2025
Key Achievements:
Assisted players with account concerns, payment issues, and general inquiries via live chat support Processed salaries, bonuses, and payment transactions accurately using Google Sheets Performed lead generation tasks: identified, researched, and engaged potential clients for the gaming platform through online communication channels Managed the company's Facebook business page to connect with and attract new clients
Data Encoder
Philippines Offshore Gaming Company
Jan 2022 - Mar 2022
Key Achievements:
Processed payment and withdrawal transactions with speed and high accuracy Maintained organized and accurate spreadsheet records Assisted the customer support team with overflow inquiries as needed