Virtual Assistant | Sales & Acquisitions Manager | Team LeadVirtual Assistant | Sales & Acquisitions Manager | Team Lead
Beatriz
ID Verified$1,500
per month
($9/hour)
Profile Description
Highly driven Virtual Assistant and Sales professional with 10+ years of combined experience across real estate acquisitions, BPO customer service, and hospitality. Proven track record managing high-volume lead follow-up, driving sales conversions, and leading remote and on-site teams. Adept at CRM tools, client communication, and end-to-end coordination — delivering consistent results with minimal supervision. Known for strong work ethics, adaptability, and a client-first mindset.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Follow-Up & Acquisitions Manager (Virtual)
DNT Home Buyers — Real Estate
Aug 2022 - May 2026
Key Achievements:
• Managed end-to-end follow-up pipeline for motivated seller leads, maintaining high engagement and conversion rates across a CRM-based workflow. • Coordinated with the acquisitions team to qualify leads, schedule property walkthroughs, and advance and close, move deals through the pipeline. • Drafted and sent personalized outreach communications (calls, emails, SMS) to nurture cold and warm leads. • Tracked daily KPIs and reported acquisition metrics to management; maintained organized records in CRM (Podio/Investor fuse/Datasift). • Managed calendar, appointment setting, and follow-up sequences to ensure no lead fell through the cracks. • Collaborated remotely with a cross-functional team across time zones with minimal supervision.
Sales & Retention Specialist (Virtual)
Resolvedcx — Account: The Because Market (TBM)
Mar 2022 - Jun 2022
Key Achievements:
• Handled inbound and outbound customer interactions focused on retaining subscribers and upselling product plans. • Resolved billing disputes, subscription concerns, and account inquiries with a focus on first-contact resolution. • Met and exceeded weekly sales and retention targets through consultative selling techniques. • Documented customer interactions in CRM accurately and in real time.
Team Leader, Operations
VXI Global Holdings — Account: AT&T
Jul 2017 - Dec 2021
Key Achievements:
• Led a team of 15+ agents; conducted coaching, performance reviews, and real-time floor support. • Served as escalation point for complex billing, unified account services, and sales concerns. • Reported directly to operations management, workforce, quality, training, and client stakeholders. • Specialized in AT&T Mobility billing, integrated account services, and upselling — consistently hitting team targets. • Mentored agents to improve CSAT, handle time, and first-call resolution metrics.
Technical Support Professional II
Convergys — Account: Accenture / CenturyLink
May 2014 - May 2017
Key Achievements:
• Provided Tier II technical and customer support, handling escalated cases from frontline agents. • Diagnosed and resolved broadband, voice, and connectivity issues via telephone. • Maintained customer focus throughout technical interactions, ensuring satisfaction alongside resolution.
Business Center Secretary — Front Office
Marco Polo Hotel Davao
Jul 2011 - Mar 2014
Key Achievements:
• Delivered administrative and guest services support in a fast-paced luxury hotel environment. • Managed correspondence, scheduling, bookings, guest flight bookings and front-office coordination with professionalism and discretion.