Team Lead, Customer Service Experience, Account Associate

Aprile

700/mo
Davao, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

With over 10 years of experience spanning international hospitality and customer excellence, I bring a high-touch, service-first mindset to Short-Term Rental Operations. My career began in the world’s most demanding service environments—from the front lines of Marco Polo Davao to the fast-paced operations of Star Cruises. This foundation, combined with a degree in Hospitality Management, allows me to manage guest experiences with a level of sophistication and care that ensures 5-star results. I...

Skills & Expertise

Customer Success

ZendeskIntermediate
Email SupportIntermediate
IntercomBeginner

Data & Analytics

Design & Creative

CanvaBeginner

E-commerce & Marketplace

Sales & Business Development

B2B SalesAdvanced
SalesforceAdvanced

Specialized Skills

Virtual Assistance & Admin

Work Experience

Account Associate

VXI

Jan 2024 - Jul 2025

Phone SupportEmail SupportIntercomGoogle Sheets (Advanced)SalesforceParalegal ServicesTerms & ConditionsEmail ManagementIntellectual Property

Team Lead

Alorica

Feb 2017 - Sep 2022

Phone SupportZendeskCoaching & MentoringB2B SalesCalendar ManagementGoogle Sheets (Advanced)Email ManagementSalesforceStatistical Analysis

General Staff Apprentice

Alorica

May 2016 - Feb 2017

Phone SupportZendeskB2B Sales

General Staff Apprentice/Casino Dealer

Magsaysay Maritime - Star Cruises

Apr 2014 - Jun 2015

Front Office Lobby Ambassador

Marco Polo Davao

2012 - 2013

F&B Service Associate

Marco Polo Davao

2012 - 2012

Quick Stats

Age35 years
GenderFemale
English LevelFluent
ID VerificationNot verified