Virtual & Legal Assistant | Customer Support & AdminVirtual & Legal Assistant | Customer Support & Admin
Antonin
ID Verified$900
per month
($5/hour)
Profile Description
I am a dedicated and detail-oriented Virtual Assistant with experience in customer support, administrative tasks, and e-commerce support. I specialize in managing emails, handling client inquiries, organizing data, and maintaining efficient workflows using tools like Google Workspace, Shopify, and CRM systems. I am reliable, proactive, and quick to learn new tools. I take pride in delivering high-quality work, maintaining professionalism, and ensuring clients receive excellent service. I am o...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Support Specialist
Remotely
Feb 2025 - Aug 2025
Key Achievements:
I maintained consistent brand representation, achieving 100% brand voice alignment and a 95%+ customer satisfaction rate. I handled 30+ daily customer inquiries across email, chat, and phone, improving resolution time by 15% within the first quarter while maintaining high service quality.
Customer service representative
Insurance Company
Nov 2022 - Oct 2024
Key Achievements:
I consistently exceeded key performance indicators (KPIs), improving response times by 15% and achieving 98% service level adherence. I effectively handled increased workloads, managing up to a 30% rise in ticket volume without delays in response times. I also maintained and updated customer records in the CRM system with 99% accuracy, ensuring data integrity and full compliance with company standard s.
Administration Assistant
Non Profit Organizations
Mar 2021 - May 2022
Key Achievements:
I managed email communication and scheduling, improving response efficiency by 25%. I coordinated meetings and stakeholder communications, which increased team productivity by 20%. I also supported daily office operations, contributing to a 15% improvement in overall workflow efficiency. Additionally, I ensured smooth administrative processes by maintaining organized records and supporting team coordination tasks.