Virtual assistant, IT Engineer , Customer Service AssociateVirtual assistant, IT Engineer , Customer Service Associate
Anna
$700
per month
($4/hour)
Profile Description
TECH + CUSTOMER SERVICE SPECIALIST Remote-ready | Entry-level IT Support & Client Solutions Results-oriented IT and customer-service professional with 3 years of experience supporting users, resolving complex technical issues, and maintaining high client satisfaction in fast-paced environments. Skilled in remote troubleshooting, multi-channel communication, and process documentation. Adept at using tools such as ConnectWise, N-Central, Active Directory, and Veeam to deliver seamless support and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Customer Service Associate
Amazon
Jul 2024 - Oct 2025
Key Achievements:
Customer Service Associate (Jul 2024 – Oct 2025) Amazon Operations Services Philippines Inc. – Pasay, Metro Manila • Delivered prompt, empathetic support via phone, chat, and email to customers worldwide, maintaining a 98% satisfaction rate. • Managed 80+ daily inquiries while consistently meeting KPIs for quality and response time. • Collaborated with technical and logistics teams to resolve complex cases, enhancing first-contact resolution rates.