Virtual AssistantVirtual Assistant
Angelo
ID Verified$800
per month
($5/hour)
Profile Description
I have over a decade of experience in customer service, technical support, and product support, working with global leaders like RealPage, Amazon, Concentrix, and Teleperformance. I excel at handling complex cases, resolving executive-level escalations, and driving process improvements that boost efficiency and customer satisfaction. My strengths include management, coaching, and data analysis, supported by certifications in Xero Accounting Software and proficiency in Microsoft Office. I’m recog...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Finance & Accounting
Data & Analytics
Customer Success
Work Experience
Product Support Agent
RealPage Inc. Philippines
Jul 2021 - Jun 2026
Key Achievements:
Assisted 1099 Tax Forms Corrections/Submission - Created a Performance Tracker for the Team.
Customer Service
Amazon
Sep 2018 - Jul 2021
Key Achievements:
Executive Escalations Management: Successfully resolved high-level customer concerns escalated to the CEO and senior leadership, protecting brand reputation and ensuring compliance with service standards. Process Improvement: Documented and updated knowledge bases, streamlining workflows and reducing resolution times across multiple teams. Leadership & Coaching: Collaborated with team leads to identify training gaps, delivered targeted coaching, and improved associate performance and engagement. Data-Driven Results: Analyzed performance metrics to provide actionable feedback, leading to measurable improvements in efficiency and customer satisfaction. Multi-Role Excellence: Balanced simultaneous responsibilities (engagement team, floor support, process improvement lead, attendance management, and huddle facilitation) while consistently meeting deadlines. Innovation in Reporting: Built an attendance tracking file from scratch in Excel, later adopted by other leaders—demonstrating initiative, technical skill, and eagerness to learn