Virtual Assistant | Customer Service RepresentativeVirtual Assistant | Customer Service Representative
Angelica
ID Verified$1,300
per month
($7/hour)
Profile Description
Results-driven Customer Service and Virtual Assistant professional with over four years of experience delivering exceptional support across email, chat, and phone channels. Skilled in handling high-volume inquiries, resolving customer concerns efficiently, and maintaining a calm, professional tone in fast-paced environments. Proficient in tools such as Freshdesk, Five9, and Sabre, with strong organizational skills, attention to detail, and a proactive approach to improving processes and customer...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Technical Support Specialist
Minimed Philippines Inc.
May 2026 - Aug 2026
Job Responsibilities:
- Provided technical support to patients using insulin pumps and continuous glucose monitoring (CGM) systems for diabetes management. - Assisted customers with product-related inquiries, device troubleshooting, and technical concerns. - Guided patients through troubleshooting procedures while following established protocols. - Documented customer interactions, technical issues, and resolutions acc...
Customer Service Representative
Parts Engine Canada
Jan 2024 - Nov 2025
Job Responsibilities:
- Provided professional customer support via email and phone, ensuring timely and accurate responses - Handled high-volume inquiries while maintaining strong customer satisfaction - Resolved order issues, returns, and tracking concerns efficiently - Maintained clear communication and professionalism in all customer interactions
Technical Support Representative
Concentrix Daksh Services Philippines Corp.
Jun 2023 - Dec 2023
Job Responsibilities:
- Delivered effective technical support for hardware and software issues, ensuring quick resolution - Diagnosed and resolved device-related concerns to improve user experience - Handled billing inquiries related to media purchases with accuracy and professionalism
Lizardbear Tasking Inc.
Customer Service Teammate
Jul 2022 - Apr 2023
Job Responsibilities:
- Provided customer support via phone, resolving delivery and order-related concerns efficiently - Assisted earners by addressing inquiries and troubleshooting issues to ensure smooth operations - Monitored cancellations and frontline challenges, contributing to improved service processes - Maintained clear and professional communication while handling high-volume calls
IGT Technologies Philippines Inc.
Travel Associate
Feb 2022 - Jun 2022
Job Responsibilities:
- Assisted customers with flight bookings, itinerary changes, and loyalty program inquiries via inbound calls - Delivered accurate and efficient support for airline-related concerns, including seat selection and reservations - Maintained high-quality service while handling high call volumes and time-sensitive requests
RMS Collect Phils. Inc.
Customer Service Agent
Oct 2021 - Feb 2022
Job Responsibilities:
- Consistently resolved customer and technical issues on first contact - Maintained high customer satisfaction through clear and professional communication - Managed high-volume inbound calls while meeting performance targets