angel

Virtual Assistant

angel

ID Verified
800/mo
Bacolod, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I have a background in architecture and experience supporting technical and design-related projects. My experience includes producing 3D models for antenna installation plans, preparing EME calculation reports, drafting and interpreting technical drawings, and assisting with architectural documentation. I am detail-oriented, organized, and comfortable working with technical information while meeting deadlines. I also have experience in customer service, coordination, and administrative support, ...

Top Skills

3D Modeling · 5 yearsPresentation Design · 3 yearsResearch & Information Gathering · 3 yearsCanva · 2 yearsCapCut · 2 years

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner

Content & Writing

Technical WritingIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Beginner

Design & Creative

3D ModelingExpert
Presentation DesignAdvanced
SketchIntermediate
CanvaIntermediate
CapCutIntermediate
Adobe PhotoshopBeginner

Real Estate Operations

AirbnbBeginner

Sales & Business Development

SalesforceIntermediate
Proposal WritingIntermediate
Cold Email OutreachIntermediate
Cold CallingBeginner

Virtual Assistance & Admin

Research & Information GatheringAdvanced
Email ManagementIntermediate
Travel PlanningIntermediate

Work Experience

Technical Writer

Centerline Communication

Jul 2024 - Aug 2026

Key Achievements:

Prepared clear and accurate technical reports, ensuring information was properly documented and easy to understand. Created and maintained technical documentation related to engineering projects, including EME calculation reports and antenna installation plans. Translated technical information and project requirements into organized documentation for review and reference. Supported the development of 3D models and technical drawings to communicate project specifications accurately.

3D ModelingTechnical WritingPresentation DesignResearch & Information GatheringSalesforceEmail Management

CSR

Concentrix

Dec 2023 - Jul 2024

Key Achievements:

Resolved customer inquiries and concerns regarding reservations and billing by providing accurate information and timely assistance. Conducted outbound calls to verify and confirm customer-provided information, helping maintain accurate records. Managed customer concerns efficiently while maintaining attention to detail and professionalism. Supported daily customer service operations by documenting inquiries, updating information, and coordinating follow-ups as needed. Demonstrated the ability to handle challenging customer interactions calmly while working toward practical solutions.

Live Chat SupportEmail SupportCold Email OutreachEmail ManagementCold CallingTravel Planning

Quick Stats

Age28 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

La Consolacion College - Bacolod

2015 - 2021