Andrei

Assistant Underwriter, Technical Engineer, Customer Rep

Andrei

ID Verified
1,399/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over 5 years of experience in customer service, technical support, and insurance operations. My background includes handling high-volume inbound and outbound calls, resolving customer inquiries, troubleshooting technical issues, and providing excellent client support. I also have experience as a team supervisor, leading and supporting teams to achieve performance goals. In the insurance industry, I have worked with trucking insurance accounts, handling renewals, certificates of insurance...

Top Skills

Technical Support · 6 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsLiveChat · 5 yearsPhone Support · 5 years

Skills & Expertise

Customer Success

Technical SupportExpert
Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Email SupportExpert
Video SupportExpert
LiveChatExpert
IntercomBeginner
CrispBeginner

Virtual Assistance & Admin

Data EntryIntermediate
Calendar ManagementIntermediate
Email ManagementIntermediate
Personal Assistant ServicesIntermediate
Document ManagementIntermediate
Research & Information GatheringIntermediate
JiraBeginner

Specialized Skills

Technical TrainingAdvanced
Coaching & MentoringBeginner

Work Experience

Underwritting Assistant

Lucila's Insurance Services Llc

May 2024 - Jun 2026

Live Chat SupportTicket ManagementTechnical SupportPhone SupportEmail SupportData EntryEmail ManagementResearch & Information GatheringDocument Management

Quick Stats

Age28 years
English LevelConversational
ID VerificationVerified