Virtual AssistantVirtual Assistant
Andre
ID Verified$1,200
per month
($7/hour)
Profile Description
I used to be a Dispute specialist and Subject Matter Expert for JP Morgan Chase account at Teleperformance. Also a customer service representative. I am individual who is really motivated in improving performance and making sure I always take criticism as a opportunity to improve my self. In my previous experience I also handle multiple teams as a Subject matter expert basically what I do is to guide them in the work and be the expert to make sure they know what they are doing. Moreover, to make...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Care Representative
Microsourcing Inc.
Mar 2025 - Nov 2025
Job Responsibilities:
Inbound and outbound calls for client, Handle CRM orders and coordination with other store's and factories in the US (Florida). Scheduling customer appointment and calling companies to set appointment for the customer.
Customer Service representative
Teleperformance
Aug 2022 - Feb 2025
Job Responsibilities:
Dispute Specialist for JP Morgan Chase filing dispute and making sure that the dispute being filed follows the Visa and Mastercard regulations and rules. Also I was promoted after 10 months as a specialist to being a Subject matter expert and what I usually do in this role is handle teams to make sure they reach the KPI's and to make sure dispute are filed correctly.
Quick Stats
Education
Bachelor's Degree
University of San Carlos
2018 - 2022