Andonie

Customer Support Analyst

Andonie

ID Verified
1,000/mo
Taguig City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have a comprehensive understanding of client needs and problem-solving skills, built on my extensive experience of customer service and technical support for the last 11 years. Being in these industry has made me learn how to handle complicated situations easily and produce excellent results under pressure. Key Skills: Extensive experience in customer service and technical support Advanced communication and problem-solving abilities Ability to work autonomously with minimal supervision Critic...

Top Skills

Data Entry · 8 yearsEmail Management · 8 yearsEmail Support · 8 yearsTechnical Support · 8 yearsTicket Management · 8 years

Skills & Expertise

Customer Success

Email SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Live Chat SupportAdvanced
ZendeskBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Virtual Assistance & Admin

Email ManagementExpert
Data EntryExpert

Work Experience

Customer Support Analyst

Accenture

May 2025 - Present

Email ManagementEmail SupportTicket ManagementData EntryGoogle Sheets (Advanced)

Customer Support Analyst

EPG (Coinbase, Contractual)

Feb 2025 - Apr 2025

Live Chat Support

Customer Success Technical Support

Glue Up

Jul 2024 - Feb 2025

ZendeskTicket ManagementEmail SupportTechnical Support

Customer Service Representative III

TELUS International

Oct 2018 - Feb 2022

Technical SupportEmail ManagementTicket ManagementEmail SupportGoogle Sheets (Advanced)Data Entry

Customer Service Representative

Convergys

Aug 2015 - Aug 2018

Live Chat SupportTechnical Support

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Portfolio
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