Cold Caller, Customer Service, Appointment SetterCold Caller, Customer Service, Appointment Setter
Alpha
$805
per month
($5/hour)
Profile Description
Hi, my name is Alpha Rose Villuan-Castillo. I am 29 years old from Paniqui, Tarlac. I started my journey in the BPO industry in 2021, stepping into a world where every call meant a chance to help someone. For two years, from 2021 to 2023, I handled a Healthcare account in Concentrix a role that taught me patience, clarity, and empathy. Every day, I assisted beneficiaries and authorized customers by providing accurate information about treatments, medications, medical services, and insurance bene...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Representative
Concentrix
Oct 2021 - Oct 2023
Key Achievements:
I started my journey in the BPO industry in 2021, stepping into a world where every call meant a chance to help someone. For two years, from 2021 to 2023, I handled a Healthcare account in Concentrix a role that taught me patience, clarity, and empathy. Every day, I assisted beneficiaries and authorized customers by providing accurate information about treatments, medications, medical services, and insurance benefits, including billing and payments. It wasn’t always easy, but knowing that I could bring comfort and understanding to people during stressful moments made the job deeply rewarding.