Virtual Assistant, Technical Support, Customer CareVirtual Assistant, Technical Support, Customer Care
Alliah
ID Verified$500
per month
($3/hour)
Profile Description
I have extensive experience in technical support, customer service, sales, administration, and operations across multiple industries. As a Technical Support Agent at Quantrics Enterprises Inc., I provided troubleshooting support for home phone, TV, email, and internet services, consistently resolving customer concerns while maintaining high satisfaction. I utilized Google Workspace for after-call documentation, escalations, and remote collaboration, and coordinated technician dispatch for on-sit...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Sales & Business Development
Design & Creative
Work Experience
L1 Technical Support Staff
Nordia Quantrics Experience
Aug 2024 - Dec 2025
Job Responsibilities:
As a Technical Support Agent, I was responsible for troubleshooting customer issues related to home phone, TV, email, and internet services, ensuring a high level of customer satisfaction even in challenging situations. I effectively addressed and resolved customer concerns, demonstrating strong problem-solving skills. Additionally, I utilized Google Workspace for after-call documentation, which s...
Sale and Customer Service Representative
Sutherland Global Services
Nov 2023 - May 2024
Job Responsibilities:
As a Customer Service Representative, I managed travel bookings and accommodations using TripAdvisor, ensuring a seamless experience for clients. I collaborated effectively with other teams to address customer issues and concerns related to their bookings. My role extended beyond just organizing and finalizing reservations; I proactively checked in with customers during their trips, making necessa...
Sales Agent
NX ICT Solutions
Dec 2022 - Sep 2023
Job Responsibilities:
As a Sales Agent, I was responsible for driving Medicare insurance sales and overseeing the distribution of COVID-19 test kits to Medicare clients. My role involved managing the Medicare enrollment process and ensuring clients received the appropriate coverage tailored to their needs. Additionally, I utilized my executive assistance skills to facilitate connections between clients and necessary he...
Quick Stats
Education
Bachelor's Degree
Camarines Norte State College
2019 - present