Virtual AssistantVirtual Assistant
Allan
ID Verified$680
per month
($4/hour)
Profile Description
Work Preferences -Seek roles within Customer Support, Technical Support, Chat/Email Support, or Operations/Back-Office functions. -Prefer work environments with structured processes, clear performance expectations, and opportunities for continuous improvement. -Value positions that emphasize independent task management, accuracy, and effective communication. -Open to both onsite and remote work arrangements. -Motivated by roles that contribute to service excellence, timely case resolution, and ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Sales & Business Development
Work Experience
Dispatch Agent (ODCM-Onsite Delivery Case Management)
Actionlabs IT Services Phils Corp.
Jul 2018 - Dec 2024
Job Responsibilities:
Each day, I handle HPE server case processing and monitoring for the regions of Singapore, Malaysia, and the Philippines. This involves engaging with customers regarding their HPE server issues through phone calls and emails. I utilize HPE's internal applications to ensure smooth communication and act as a liaison between the customer and the assigned HPE engineer, facilitating a seamless end-to-e...
Project Secretary (Project Management Team)
Each day, I handle HPE server case processing and monitoring for the regions of Singapore, Malaysia, and the Philippines. This involves engaging with customers regarding their HPE server issues through phone calls and emails. I utilize HPE's internal applications to ensure smooth communication and act as a liaison between the customer and the assigned HPE engineer, facilitating a seamless end-to-end process flow.
Aug 2014 - Sep 2017
Job Responsibilities:
Assigned to one of the project contractors, my responsibilities include daily clerical work, monitoring the contractor's emails, and processing any necessary follow-ups. I constantly communicate with the contractor's local office to address employee queries. Additionally, I serve as the project's HR Administrator and Document Controller.
Unit Clerk - Abqaiq Plant Operations Engineering / Inspection and Corrosion Unit
ARABIAN FAL HOLDING
Jun 2012 - May 2014
Job Responsibilities:
First 3 Months: Engaged with the employee’s ticket process for both incoming and outgoing employees. The rest of the tenure: Daily clerical tasks include managing the unit's timesheets, ensuring adequate monthly office supplies, and monitoring unit emails for further processing.
Office Staff
KISCO, INC.
Aug 2004 - May 2012
Job Responsibilities:
To ensure a smooth administrative process flow. Assisting company visitors if necessary.