Customer service Virtual assistant Ai Automation captioningCustomer service Virtual assistant Ai Automation captioning
Allan
ID Verified$480
per month
($3/hour)
Profile Description
I’m a customer service–oriented Virtual Assistant who supports teams with both human-first communication and automation. I manage inbox/chat support, handle customer inquiries professionally, and maintain accurate records using tools like Gmail, Slack, Sheets/Excel, Zendesk, Zoho, Salesforce, and Beehive. I also use AI-assisted tools to speed up repetitive work—drafting replies, summarizing messages, and creating templates so turnaround time improves without losing quality. I’m comfortable with ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Customer Support Agent & Content Moderator
Majorel Kenya
Jan 2026 - Present
Job Responsibilities:
● Responded to customer inquiries within SLA targets, ensuring timely, professional resolution across all contact channels. ● Resolved customer complaints and concerns professionally, improving customer satisfaction. ● Focused on First Call Resolution (FCR) to minimize repeat contacts and follow-up work. ● Escalated unresolved issues promptly and reported recurring trends and urgent matters to man...
Customer Service Representative — Bolt (Ride-Hailing)
Teleperformance BPO, London, UK (Remote
Feb 2024 - Dec 2025
Job Responsibilities:
● Provided professional customer support to riders and drivers through inbound and outbound phone calls, email, and live chat, in a fast-paced, fully remote environment. ● Assisted customers with bookings, cancellations, fare concerns, payment problems, refunds, and account access. ● Investigated and resolved customer complaints in line with company policy and service-level agreements. ● Logged an...
Team lead
Jumia Kenya
Jan 2022 - 2024
Job Responsibilities:
-Mobilization of market segments. -Cross promotions and Target roundups. - Meeting critical deadlines. - Managing team members sequentially. - Data analysis and interpretation.
Customer Service — Issue Resolution
Jumia Uganda (Online Shopping)
Jan 2023 - 2023
Job Responsibilities:
● Tracked and monitored pickup station data using Pipedrive CRM, manually reconciling physical stock records against customer receipts and invoices, and cross-checking entries against Jumia's central database for accuracy. ● Resolved payment-related queries affecting customer confidence, restoring trust in the platform. ● Followed up on incomplete purchases and offered reliable alternatives to cus...