Customer service Virtual assistant Ai Automation captioning

Allan

480/mo
Nairobi , Kenya
Looking for Full-time
10 hours/day
Availability: US / EU timezone

Profile Description

I’m a customer service–oriented Virtual Assistant who supports teams with both human-first communication and automation. I manage inbox/chat support, handle customer inquiries professionally, and maintain accurate records using tools like Gmail, Slack, Sheets/Excel, Zendesk, Zoho, Salesforce, and Beehive. I also use AI-assisted tools to speed up repetitive work—drafting replies, summarizing messages, and creating templates so turnaround time improves without losing quality. I’m comfortable with ...

Top Skills

Personal Assistant Services · 6 yearsPhone Support · 6 yearsResearch & Information Gathering · 6 yearsSocial Media Support · 6 yearsTechnical Support · 6 years

Skills & Expertise

AI & Automation

Stable DiffusionBeginner

Content & Writing

CopywritingBeginner
Technical WritingBeginner
ScriptwritingBeginner
Email CopywritingBeginner
ContentfulBeginner

Customer Success

Phone SupportExpert
Social Media SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Lead ManagementAdvanced
ZendeskAdvanced
FreshdeskAdvanced
CrispAdvanced
Video SupportBeginner
IntercomBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Google Analytics 4Beginner
SegmentBeginner

Virtual Assistance & Admin

Personal Assistant ServicesExpert
Research & Information GatheringExpert
Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
BardeenBeginner

Work Experience

Team lead

Jumia Kenya

Jan 2021 -

Key Achievements:

-Mobilization of market segments. -Cross promotions and Target roundups. - Meeting critical deadlines. - Managing team members sequentially. - Data analysis and interpretation.

Email CopywritingContentfulLive Chat SupportEmail SupportTechnical WritingScriptwritingCopywritingStable Diffusion

Quick Stats

Age27 years
English LevelFluent
Other Languages
EnglishFluent
SwahiliFluent
ID VerificationNot verified