Customer Service Representative (Inbound & Outbound)Customer Service Representative (Inbound & Outbound)
ALGA,
$799
per month
($5/hour)
Profile Description
Customer Service and Team Leader professional with 2 years and 7 months of experience in customer support, sales, and administrative operations. Experienced in handling high-volume customer interactions, resolving complex concerns, managing CRM systems, and supporting daily team operations. Proven ability to coach and assist team members, monitor attendance and performance, prepare reports, and maintain high service quality. Strong communication, leadership, organizational, and problem-solving s...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Human Resources
Work Experience
Customer Service- Team Leader
Ruth's Roses
Nov 2023 - Jun 2026
Key Achievements:
Successfully supported the daily operations of the customer service team by monitoring attendance, payroll, and productivity to ensure smooth workflow. Conducted call monitoring and coaching sessions, providing constructive feedback that helped agents improve their customer service skills and process compliance. Assisted team members with escalated customer concerns, ensuring timely and accurate resolutions while maintaining customer satisfaction. Prepared daily and operational performance reports, tracked attendance, and monitored team progress to support management decisions. Helped maintain team performance by ensuring agents met attendance, productivity, and quality standards through regular guidance and support. Collaborated with different departments to resolve operational issues and improve overall service efficiency. Demonstrated leadership by serving as a reliable point of contact for agents, answering process-related questions, and supporting daily operations.