Virtual Assistant / Customer Service (Chat, Email, Phone)Virtual Assistant / Customer Service (Chat, Email, Phone)
Akeem
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer support and operations professional with over 12 years of experience in the BPO industry and additional experience as a Virtual Assistant. Most recently with Stripe, where I supported customers in a fast-paced fintech environment and strengthened my expertise in complex issue resolution. Hiring me means gaining not just a new team member, but over a decade of refined skills, industry training, and a strong commitment to delivering exceptional customer experiences.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Senior Process Executive
Cognizant
May 2024 - Present
Job Responsibilities:
Senior Process Executive•Quezon City•Full-time•May 2024 - Present • Serve as a primary point of contact for B2B clients in the FinTech sector, managing and resolving complex payment processor inquiries to ensure seamless dashboard operations. • Lead investigations into service-related issues, providing clients with timely resolutions and strategic recommendations to prevent recurrence and improve...
Technical Support
Concentrix
Jun 2023 - Oct 2024
Job Responsibilities:
• Acted as a trusted Subject Matter Expert (SME), providing a consultative approach to resolve complex technical issues and address sales inquiries for a leading consumer electronics giant. • Identified and capitalized on opportunities for upselling by understanding client needs and recommending additional value-added services. • Assumed acting team lead responsibilities, coaching team members and...
Virtual Assistant
FitBody Bootcamp
Jul 2023 - May 2024
Job Responsibilities:
Virtual Assistant - Social Media Manager•Remote•Freelancer•Jan 2023 - Jan 2024 • Developed and nurtured relationships with key social media influencers to expand brand reach and generate new business opportunities. • Partnered with internal and external marketing teams to execute cohesive campaigns, providing strategic insights for content based on direct audience engagement and feedback. • Manage...
Logistics Customer Care
Growsari
Apr 2023 - Jun 2023
Job Responsibilities:
Provided customer services for the logistics team Confirmed orders over the phone to send to the fullfilment team
Collections Representative
Credit Corp.
Sep 2022 - Mar 2023
Job Responsibilities:
Provided support for customers in debt collection Outbound calls to leads Investigations and confirmation of information with the use of real estate tools
Sales Representative
247.ai
Sep 2020 - Sep 2022
Job Responsibilities:
Provided sale support over chat Handled a major telco brand in the USA for sales through chat
Tech support
Concentrix
Jan 2020 - Aug 2020
Job Responsibilities:
• Acted as a trusted Subject Matter Expert (SME), providing a consultative approach to resolve complex technical issues and address sales inquiries for a leading consumer electronics giant. • Identified and capitalized on opportunities for upselling by understanding client needs and recommending additional value-added services. • Assumed acting team lead responsibilities, coaching team members and...
Collections Back Office
247.ai
Apr 2016 - Jan 2020
Job Responsibilities:
Provided Collections support Back office - Lead Generation Back office investigation and decision making for disconnecting/reconnecting services
Quick Stats
Certifications
Education
High-school
Far Eastern University
2011 - 2014
High-school
Siena College Taytay
2007 - 2011