Customer Service Representative, Appointment SetterCustomer Service Representative, Appointment Setter
Aira
$350
per month
($2/hour)
Profile Description
I am a dedicated and adaptable professional who thrives in structured yet flexible work environments. I prefer roles that allow continuous learning, clear communication, and opportunities for growth. With experience in customer service, appointment setting, and administrative support, I bring strong organizational skills, attention to detail, and a commitment to delivering quality results. I work well both independently and as part of a team, and I value a positive, respectful workplace where I ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Content & Writing
Virtual Assistance & Admin
Specialized Skills
Work Experience
Appointment Setter and Medical Billing Assistant
Shine Billing
Feb 2024 - Mar 2026
Job Responsibilities:
Verified insurance eligibility and benefits with high accuracy, reducing claim rejections. Increased show-up rates through timely follow-ups, reminders, and accurate scheduling. Successfully processed and submitted claims, improving reimbursement turnaround time. Maintained compliance with healthcare regulations and ensured proper documentation. Handled high call volumes while maintaining professi...
Customer Service Representative
Hinduja Global Solutions
Nov 2021 - Aug 2022
Job Responsibilities:
Resolved customer concerns efficiently, improving first-call resolution rates, Improved customer experience by providing clear and timely solutions, Maintained high performance in KPIs such as response time, quality scores, and attendance, Consistently met and exceeded customer satisfaction (CSAT) targets through excellent service. Recognized for professionalism, empathy, and strong communication...
Saleswoman
KTKM Distributors Inc.
Jul 2019 - Dec 2019
Job Responsibilities:
Demonstrated strong product knowledge to confidently present and recommend solutions, Handled customer concerns professionally, leading to positive feedback and repeat business, Increased customer retention through excellent service and follow-up communication, Consistently exceeded monthly sales targets by building strong customer relationships and trust.
Quick Stats
Education
Bachelor's Degree
Capiz State University
2014 - 2017
Bachelor's Degree
Filamer Christian University
2013 - 2014