General Virtual AssistantGeneral Virtual Assistant
adrienne
$1,000
per month
($6/hour)
Profile Description
I’m a Virtual Assistant with experience supporting executives and teams through administrative work, calendar and email management, and client communication. I’ve worked in both customer service and virtual assistant roles, which taught me how to stay organized, communicate clearly, and handle sensitive information with care. I’m comfortable managing inboxes, coordinating schedules, organizing files, and making sure day-to-day tasks run smoothly so leaders can focus on higher-level priorities. ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Work Experience
Tech Coach / Technical Support
Asurion
Jul 2025 - Dec 2025
Job Responsibilities:
Performance Coaching: Led a team of technical support experts, conducting weekly " side-by-side " coaching sessions to improve key metrics, including Net Promoter Score (NPS) and First Contact Resolution (FCR). Technical SME: Served as the Subject Matter Expert (SME) for the Verizon account, assisting agents with escalated technical troubleshooting for iOS, Android, and smart home IoT devices. Qua...
Social Media Manager / Virtual Assistant
Broke Boys Club PH
Apr 2023 - Dec 2025
Job Responsibilities:
Prospected and qualified leads through cold calling, email campaigns, and networking events. Increased sales by 20% by implementing effective upselling and cross-selling strategies. Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients. Collaborated with the marketing team to develop targeted sales materials and promotional offers. Provided exc...
Social Media Manager / Virtual Assistant
But first, Coffee PH
Oct 2022 - Mar 2024
Job Responsibilities:
Social Media: Curated aesthetic, high-engagement content for one of the Philippines ' fastest-growing coffee chains. Administrative Support: Assisted the management team with daily operations, including managing emails, coordinating with franchise partners, and organizing digital files. Customer Engagement: Monitored social media comments and reviews, turning negative feedback into positive custom...
Customer Service Representative
Alorica
Oct 2020 - Mar 2022
Job Responsibilities:
Dedicated and empathetic Healthcare Customer Service Professional with a strong background in providing administrative and frontline support within the Philippine healthcare sector. Proven ability to handle high-volume inquiries regarding patient scheduling, insurance verification, and billing with 100% accuracy. Expert in navigating complex medical terminologies and maintaining strict HIPAA compl...