Abegail

Property Management VA | EA | Customer Service

Abegail

ID Verified
1,300/mo
Tacloban City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I help property managers and business owners reclaim their time by running the day-to-day, so they don't have to. Over the past year and a half, I've managed full booking cycles, lease agreements, tenant and tourist communications, and bank reconciliations for a multi-park property portfolio — while also acting as executive assistant to the on-site Property Manager, keeping their calendar and appointments running smoothly. Before that, I spent 3.5 years as a Senior Quality Analyst auditing calls...

Skills & Expertise

Customer Success

Lead ManagementIntermediate
CrispBeginner
LiveChatBeginner

Real Estate Operations

Sales & Business Development

Lead GenerationIntermediate
Cold CallingBeginner

Virtual Assistance & Admin

Work Experience

Property Management VA

Radius Company Inc

Jan 2025 - Jul 2026

Job Responsibilities:

* Received a bonus for consistent, above-and-beyond performance as a VA * Received a raise in recognition of exemplary performance * Formulated a process for distinguishing and onboarding tourist guests versus permanent residency sign-ups at the park * Contributed to pricing strategy for permanent rent

Calendar ManagementPersonal Assistant ServicesEmail ManagementData EntryMeeting CoordinationExecutive Assistant ServicesDocument Management

Property Management VA

VirtuallyIncredible

Jul 2024 - Jan 2025

Job Responsibilities:

*Played a key role in scaling a start-up property management company from 5 to 54 managed properties within 6 months, supporting partner business acquisition *Received a bonus as a Virtual Assistant for consistently going above and beyond assigned roles and responsibilities

Lead GenerationCalendar ManagementPersonal Assistant ServicesEmail ManagementCold Email OutreachData EntryCold CallingExecutive Assistant ServicesDocument ManagementMonday.com

Sr Quality Evaluator

Concentrix Philippines

Jul 2021 - Jul 2024

Job Responsibilities:

*Consistently met and exceeded monthly performance targets as a Customer Service Associate; awarded Best Agent on a monthly basis since becoming a regular employee *Promoted into a Quality Analyst role, where performance and accuracy in transaction monitoring were formally recognized *Served as Officer in Charge (OIC) of the team, taking on leadership responsibilities beyond the standard QA scope...

Email ManagementDocument ManagementPhone SupportEmail SupportLive Chat Support

Customer Service Associate

Concentrix CVG

Jun 2017 - Jul 2021

Job Responsibilities:

Consistently met and exceeded monthly performance targets as a Customer Service Associate *Recognized as Top Performing Agent on a monthly basis since becoming a regular employee *Maintained strong, consistent performance metrics across handle time, resolution rate, and customer satisfaction *Recognized for reliability and consistency in a fast-paced, metric-driven customer service environment

Phone SupportEmail SupportLive Chat SupportEmail Management

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

Fair Housing