Virtual Assistant, Customer Service, Administrative AssistanVirtual Assistant, Customer Service, Administrative Assistan
Zyke
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented and customer-focused professional with 6 years of combined experience in customer service, sales, and administrative support. Spent 4 years with T-Mobile delivering high-quality customer service, resolving billing and technical concerns, and promoting products while consistently meeting performance goals. Additionally, 2 years of experience supporting an HVAC company as an Administrative Assistant, managing scheduling, dispatch coordination, customer communication, and documentat...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Work Experience
Administrative Assistant & Dispatch
HVAC Company
Oct 2024 - Dec 2025
Job Responsibilities:
Efficiently managed daily scheduling and dispatch of technicians, ensuring timely job assignments and minimizing service delays. • Improved coordination between technicians and customers by maintaining clear communication, resulting in higher customer satisfaction. • Accurately organized work orders, service records, and installation documentation, reducing errors and improving record-keeping....
Customer Service & Technical Support
Teleperformance
Sep 2020 - Oct 2024
Job Responsibilities:
Consistently met and exceeded customer satisfaction (CSAT) and quality assurance (QA) targets by delivering clear, empathetic, and solution-focused support. • Achieved sales and upsell goals by effectively promoting device upgrades, plans, and promotional offers tailored to customer needs. • Recognized for first-call resolution by accurately addressing billing concerns, technical issues, and acc...