Virtual Assistant / Customer Service RepresentativeVirtual Assistant / Customer Service Representative

With over 13 years of professional experience in technical support, customer success, and team coaching, I have supported major global companies (including Verizon, Comcast, and T-Mobile UK) through leading BPO organizations like TTEC, Inspiro Relia, and Transcom. Throughout my career, I served as a Technical Specialist, Subject Matter Expert (SME), and Associate Coach, mentoring teams of 15+ representatives, resolving complex technical and billing escalations, and consistently driving high CSAT... See more