Customer Service Representative | Appointment SetterCustomer Service Representative | Appointment Setter
Wilched
ID Verified$1,200
per month
($7/hour)
Profile Description
Experienced Appointment Setter and Customer Service professional with a strong background in inbound and outbound calling, lead qualification, appointment scheduling, customer follow-up, and sales. Skilled at building rapport with customers, identifying their needs, handling objections, and converting leads into qualified appointments. Confident and professional on the phone, highly organized, detail-oriented, and comfortable working in fast-paced remote environments. Motivated by achieving targ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Iqor Philippines
May 2022 - Mar 2024
Key Achievements:
Managed high-volume customer interactions Resolved account issues with 90% first-call resolution Processed 1,000+ monthly transactions with 100% accuracy Utilized CRM systems and internal tools efficiently
Appointment Setter / Team Leader
Ivoice Outsourcing & Consultancy Services
Aug 2016 - Apr 2022
Key Achievements:
Conducted cold and warm calls to generate qualified leads Scheduled and confirmed 40+ weekly appointments Increased conversion rates by 20% Mentored team members and maintained CRM database