IT Support SpecialistIT Support Specialist
Wencyslouv
ID Verified$600
per month
($3/hour)
Profile Description
Results-driven ICT professional with over 10 years of hands-on experience in banking IT environments. Assisted end-users by delivering robust support and resolving technical issues efficiently, and managed Active Directory for mission-critical systems.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Data & Analytics
Virtual Assistance & Admin
Work Experience
Acting ICT Officer
Development Bank of Zambia, Development House ,
Jan 2021 - Jan 2024
Key Achievements:
Configured Sophos Firewall for secure remote VPN access, supporting over 50 users with zero breaches and reduced security incidents by 40% Executed daily backups and monthly patches for servers and accounting systems, ensuring 99.9% uptime amid bank closure. Managed Active Directory, log analysis, and server room monitoring for proactive issue resolution.
Assistant ICT Officer
Development Bank of Zambia, Development House ,
Mar 2016 - Dec 2020
Key Achievements:
Automated server and email backups and Sophos endpoint sync, cutting virus incidents by 35%. Delivered same-day helpdesk for all staff, including user provisioning and equipment repairs. Administered Office 365 and network troubleshooting, maintaining infrastructure for core banking compliance
ICT Intern
Development Bank of Zambia, Development House ,
Feb 2015 - Feb 2016
Key Achievements:
nstalled and repaired fibre optic connections and configured Cisco phones, boosting network reliability by 25%. Supported Zimbra email on Linux and helpdesk for hardware/software issues.
Quick Stats
Certifications
Education
Certificate
National institute for the Deaf
2012 - 2013