Customer service associate

waithaka

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

As a customer service agent, I have more than three years of experience working with customers, addressing issues, and providing great customer experience in high-pressure contact centers. I like meeting people, getting to know what they need, and finding the best solution for them even in difficult circumstances. My experience includes dealing with customers, handling escalations, and supporting the sales department by promoting ancillary products and co-branded credit cards. I am reliable, fle...

Top Skills

Data Entry · 3 yearsExecutive Assistant Services · 3 yearsPhone Support · 3 yearsTravel Planning · 3 yearsLead Management · 2 years

Skills & Expertise

Virtual Assistance & Admin

Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Calendar ManagementBeginner
Email ManagementBeginner

Customer Success

Phone SupportAdvanced
Live Chat SupportIntermediate
Lead ManagementIntermediate

Work Experience

Customer service support

Jetblue (CCI)

Apr 2023 - Present

Key Achievements:

Worked in different roles including the day to day client operations

Phone SupportLead Management

Quick Stats

Age26 years
English LevelConversational
ID VerificationVerified