Customer SupportCustomer Support
Vince
$500
per month
($3/hour)
Profile Description
Customer service professional with 2+ years of BPO experience supporting customers by phone and email, resolving complaints, and maintaining service quality in fast-paced environments. Promoted to a supervisory role with experience coaching representatives, monitoring KPIs, conducting performance reviews, and supporting smooth day-to-day operations. Brings additional experience in inventory organization, accuracy, safety, and dependable task execution. Seeking a remote Customer Service Coord...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Operations Supervisor
Teleperformance
Feb 2026 - Sep 2026
Key Achievements:
• Supervised and coached a team of customer service representatives to support achievement of key performance indicators (KPIs). • Conducted performance reviews and implemented improvement strategies to strengthen representative performance. • Supported smooth daily operations while maintaining service quality and client satisfaction.
Customer Service Representative
Teleperformance
May 2024 - Jan 2026
Key Achievements:
• Handled high-volume customer inquiries and complaints through phone and email channels. • Provided timely resolutions with empathy and professionalism to support customer satisfaction and loyalty. • Resolved disputes and high-stress situations while maintaining composure, clear communication, and service standards. • Consistently worked within performance metrics in a fast-paced BPO environment.