Customer Management SpecialistCustomer Management Specialist
Victoria
ID Verified$2,000
per month
($11/hour)
Profile Description
Results-driven and customer-focused professional with experience in customer service, operations, communication, and customer relationship management. Skilled at building strong client relationships, resolving customer concerns, coordinating operational activities, and delivering excellent service. A proactive and adaptable team player with strong communication and organizational skills, eager to learn, grow, and contribute to the success of a dynamic organization.
Work Experience
Customer management Specialist
Telecel Ghana Ltd
Apr 2014 - Present
Key Achievements:
Lead day-to-day customer management operations, ensuring timely resolution of complex inquiries via phone, walk-in, and digital channels. • Strengthened issue resolution efficiency by proactively tracking service requests and escalating delays, improving turnaround time and customer satisfaction. • Managed end-to-end Fixed Broadband (FBB) refund processes, reducing customer payout delays and ensuring compliance with internal SLAs. • Delivered consistent customer feedback updates, enhancing transparency and trust in service delivery. • Collaborated with internal teams to address recurring service bottlenecks and recommend process enhancements that improved workflow efficiency. • Upheld high data integrity and confidentiality standards across all customer information systems.
Quick Stats
Education
Bachelor's Degree
Valley view university
2010 - 2014