Customer Support SpecialistCustomer Support Specialist
Victoria
$1,800
per month
($10/hour)
Profile Description
Customer-focused Customer Service Representative with experience supporting customers across phone, email, and chat in fast-paced environments. Skilled in investigating customer issues, resolving inquiries, managing tickets, and maintaining accurate customer records using CRM and digital support tools. Strong communicator with an outcome-oriented approach, attention to detail, and the ability to work independently while maintaining service quality and customer satisfaction.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Operations Manager
Mood Kitchen (Cloud Kitchen)
Feb 2023 - Jun 2026
Job Responsibilities:
• Oversaw daily operations while ensuring timely service delivery and a consistent customer experience. • Addressed customer concerns and feedback promptly, taking ownership of issues through to resolution. • Monitored operational performance and customer-related issues to identify areas for improvement. • Coordinated with internal teams to resolve service and delivery issues efficiently. • Ma...
Customer Support Specialist
Mood Kitchen (Cloud Kitchen)
Jun 2021 - Jan 2023
Job Responsibilities:
• Managed customer inquiries across phone, email, and chat, providing timely and professional support. • investigated customer concerns, identified appropriate solutions, and followed through to resolution. • Used CRM and ticketing tools to track, update, prioritize, and resolve customer requests. • Handled complaints and escalations with empathy and professionalism, working to maintain custome...
Customer Service / Cashier
Big Square Interstrat
Feb 2019 - May 2021
Job Responsibilities:
• Processed transactions using POS and digital payment systems, ensuring accuracy • Delivered high-quality customer service in a fast-paced environment • Assisted customers with inquiries, orders, and issue resolution • Promoted products and upsold services to enhance customer experience • Maintained records of transactions and supported daily reporting tasks
Quick Stats
Certifications
Education
Bachelor's Degree
Univesity of the People
2026 - present
Associate's Degree
NIBS Technical College
2020 - 2022
Certificate
NIBS Technical College
2018 - 2020