Virtual Assistant, Administative Assistant, InsuranceVirtual Assistant, Administative Assistant, Insurance
Verine
ID Verified$600
per month
($3/hour)
Profile Description
I am a detail-oriented professional with a background in Insurance, Customer Support, Admin Support, and Research. I have five years of experience in the Insurance sector, as well as customer support. I am enthusiastic with a proven record of keen attention to detail on tasks assigned and the ability to maintain confidentiality of client records. I am adept at organizing workflows as required while maintaining deadlines, supporting day-to-day operations effectively, and communicating effectively...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
AI & Automation
Content & Writing
Data & Analytics
Work Experience
Insurance Underwriter
Trident Insurance
Mar 2021 - Mar 2026
Key Achievements:
●Handled an average of 30 calls daily, assisting policyholders with policy queries and claims status updates. ● Reduced average call handling time by 45 minutes by preparing quotations, reports, and policy documents on time for clients and agents as requested. ● Responded to client queries within the designated timeframe and prepared their covers fast, increasing the Branch production by Ksh500,000 every month. ● Acted as the first point of contact for clients, resolving 95% of their inquiries on first contact professionally. ● Accurately processed over 200 insurance policies per week, ensuring compliance with IRA regulations and company guidelines.
Quick Stats
Certifications
Education
Bachelor's Degree
Kisii University
2016 - 2020