Team Lead/Virtual Assistant/Human Resource

Vanessa

ID Verified
2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Team Leader, HR and Business Development Professional with 9+ years of experience in the BPO and customer service industry. Proven track record in client-facing roles, team leadership, and project management, with expertise in customer success, process improvement, and cross-cultural communication. Adept at managing large teams, mentoring future leaders, and delivering consistent results under pressure. Skilled in Google Suite, CRM systems, Slack, technical support, and quali...

Skills & Expertise

AI & Automation

Content & Writing

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner

Sales & Business Development

Zoho CRMIntermediate

Quick Stats

Age31 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Education

Certificate

ALX Kenya

2025 - 2025

Bachelor's Degree

Kenyatta University

2015 - 2019

High-school

Our Lady of Mercy Secondary School

2010 - 2013