Virtual AssistantVirtual Assistant
Ulysses
ID Verified$550
per month
($3/hour)
Profile Description
Seasoned Customer Support Specialist with over 8 years of experience resolving complex customer issues, driving satisfaction, and maintaining brand loyalty across omnichannel environments (phone, email, chat, and social media). Proven track record of handling high-volume inquiries, maintaining top-tier CSAT/NPS scores, and de-escalating challenging interactions with empathy and speed. Experienced in training junior representatives, optimizing support workflows, and collaborating with cross-f...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Chat Support
VIE Management
Mar 2026 - Jul 2026
Sales and Operations Specialist
Your Lifestyle Cleaning
Aug 2023 - Jun 2024
Key Achievements:
Outbound Pipeline Creation: Built a robust lead pipeline from scratch using cold calling, LinkedIn outreach, and email marketing, averaging 20 qualified leads per month. Satisfaction & Ratings: Maintained a 93%+ customer satisfaction score across all phone, live chat, and email interactions.
Account Specialist I
JPMorgan Chase&Co.
Dec 2021 - Jun 2023
Operations Supervisor
Teleperformance
Nov 2020 - Dec 2021
Technical Support Representative
Teleperformance
Apr 2019 - Oct 2020
Customer Service Representative
Convergys
May 2018 - Mar 2019