Customer Service RepresentativeCustomer Service Representative
Tsarina
ID Verified$1,000
per month
($6/hour)
Profile Description
With nearly 9 years across corporate and government sectors, I bring versatility and adaptability. From handling policy renewals at Manulife to managing customer inquiries at Optum and TTEC, I’ve consistently delivered accuracy, efficiency, and client satisfaction. I’m a detail‑oriented professional with 9 years of experience in customer service, policy management, and administrative support. Skilled in CRM tools, spreadsheets, and client communication, I can help streamline your operations, ma...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Renewal Support Associate
Manulife Global Solutions
Apr 2026 - Present
Key Achievements:
I manage policy amendments determined by underwriters, calculate expected rate impacts, and apply premium adjustments with a focus on 100% accuracy. My role involves collaborating with underwriting teams to ensure smooth renewal workflows, maintaining precise documentation, and delivering clear communication to support compliance, efficiency, and client satisfaction.
Customer Service Professional III
Manulife Global Solutions
Sep 2023 - Apr 2026
Key Achievements:
Customer Service Professional II – Manulife (Sept 2023 – Sept 2025) Delivered clear claims explanations and coverage guidance to members and providers. Supported technical issue resolution on online systems and mobile apps, consistently achieving quarterly Top Performer recognition in health and dental benefits. Customer Service Professional III – Manulife (Sept 2025 – Apr 2026) Provided expert assistance and mentoring to new employees, ensuring best practices and improved performance. Acted as a senior resource in the global help queue, while maintaining accurate documentation and data analysis to track inquiries and performance trends.
Quick Stats
Education
Bachelor's Degree
Saint Mary's University
2012 - 2017