Operations Manager, Executive Assistant, Virtual AssistantOperations Manager, Executive Assistant, Virtual Assistant
Marites
ID Verified$2,000
per month
($11/hour)
Profile Description
I’m an Operations Manager at Concentrix with 2 years of experience driving operational excellence and building strong client relationships. I specialize in KPI compliance, talent development, and process optimization, ensuring teams deliver consistent, high-quality results. Passionate about mentoring leaders and fostering engagement, I focus on creating a culture of collaboration and accountability. My approach combines analytical insights and innovative solutions to improve efficiency, enhance...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Data & Analytics
E-commerce & Marketplace
Work Experience
Operations Manager
Concentrix
Oct 2023 - Present
Key Achievements:
I’m passionate about helping teams succeed and ensuring our clients feel the impact of that success. In my role leading cluster operations at Concentrix, I focus on more than just hitting numbers—I work to create an environment where people grow, processes improve, and clients achieve results that exceed expectations. While I keep a close eye on KPIs to meet CNX standards, my real priority is aligning those metrics with what matters most to our clients. Whether it’s mentoring Team Leaders, streamlining workflows, or collaborating across departments, I believe every improvement should lead to a better client experience. At the core of my leadership style is a simple principle: when teams feel supported and clients feel valued, great things happen.
Team Leader/Process Lead
Concentrix
Jan 2017 - Nov 2023
Key Achievements:
I believe great leadership starts with simplicity—making things clear and achievable for the team while delivering value to our clients. My focus is on creating an environment where people feel supported, processes run smoothly, and results speak for themselves. I’m passionate about developing people. Whether it’s coaching agents to hit KPIs through actionable feedback or celebrating their wins, I aim to build confidence and unlock potential. At the same time, I work on streamlining workflows and improving client experience, ensuring that every process is efficient and client-focused. Collaboration is at the heart of my approach. I partner with cross-functional teams and work closely with clients to remove roadblocks, simplify operations, and create meaningful, results-driven interactions. When teams feel empowered and clients feel valued, success follows.
Part Time Recruiter
Cranleigh Personnel
Aug 2022 - Aug 2023
Key Achievements:
• Specialize in recruiting talented IFA Administrators for Wealth Planning companies, ensuring a perfect match for clients and candidates. • Provide proactive job search support as a dedicated 1:1 job coach, offering interview tips and market advice. • Foster long-term relationships with candidates to understand their future needs and streamline the job search process.
Virtual Admin Assistant
Telehealth.Org
Jan 2017 - Jan 2022
Key Achievements:
Delivered comprehensive administrative support, including calendar management, email correspondence, and document preparation. Scheduled and coordinated telehealth sessions, ensuring timely communication and a seamless client experience. Managed website maintenance and served as Systems Administrator for platforms such as WordPress, Moodle, and Zoho. Maintained confidential records in compliance with HIPAA standards, safeguarding sensitive client information. Led project coordination using Asana, tracking tasks, deadlines, and team deliverables to ensure smooth operations and timely completion of initiatives.