Customer SupportCustomer Support
Temitayo
$1,200
per month
($7/hour)
Profile Description
IT Support Engineer and Microsoft Certified Azure Administrator (AZ-104) with over 5 years of experience delivering technical support, systems administration, and customer service in enterprise environments. Experienced in Microsoft 365, Azure, Active Directory, Windows, networking, hardware and software troubleshooting, and remote support. Strong background in customer service, documentation, data management, and collaborating with cross-functional teams to resolve technical issues efficiently....
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Work Experience
Technical Support Engineer
Teknowledge Nigeria
Dec 2023 - 2026
Key Achievements:
- Provided enterprise technical support for Microsoft 365, Azure, Windows, and Linux environments. - Resolved hardware, software, networking, and user account issues while meeting strict SLA targets. - Administered Microsoft Entra ID (Azure Active Directory), including user account management, password resets, and access permissions. - Delivered remote support through ticketing systems, email, phone, and remote desktop tools. - Diagnosed and resolved complex technical incidents, escalating critical issues when required. - Maintained technical documentation and knowledge base articles to improve service efficiency. - Collaborated with cross-functional teams to ensure timely resolution of customer issues. - Achieved 99% SLA compliance, 95% First Contact Resolution (FCR), and maintained a 4.8/5 Customer Satisfaction (CSAT) rating.
IT Support & Business Operations Assistant
Myrtle Management Consulting
Aug 2023 - Dec 2023
Key Achievements:
• Worked with QuickBooks and ERP systems to maintain business records and operational data. • Assisted in reviewing invoices, maintaining financial records, and updating customer information. • Generated reports using Microsoft Excel and supported daily business operations. • Followed up on operational requests and ensured records remained accurate and up to date. • Collaborated with internal teams to resolve discrepancies and maintain data accuracy.