Customer Success, Delivery & LMS Operations ManagerCustomer Success, Delivery & LMS Operations Manager
Susan
$800
per month
($5/hour)
Profile Description
I am a Customer Success, Delivery, Digital, and LMS Operations professional who focuses on making systems work smoothly for both teams and users. My experience spans customer relationship management, project and delivery coordination, digital communication, social media management, graphic design, and learning platform management. I enjoy bringing order to processes organizing content, improving workflows, supporting users, managing digital platforms, and ensuring that everything runs quietly a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Marketing & Growth
Virtual Assistance & Admin
Work Experience
Customer Success and delivery manager
DFT GROUP
Sep 2025 - Present
Key Achievements:
Managed day-to-day social media presence across company platforms, ensuring consistent posting and brand alignment Planned, scheduled, and published content using structured content calendars Designed engaging social media graphics and digital assets using Canva Coordinated video and visual content to support marketing campaigns and online engagement Monitored comments, messages, and mentions, responding in a timely and professional manner Fostered positive online community engagement through authentic interactions Tracked performance metrics such as reach, engagement, and follower growth Optimized content based on performance insights and trending conversations Served as the main point of contact for customer communication and inquiries Responded to client emails and messages, providing support and escalating complex issues when necessary Coordinated internal teams to ensure timely delivery of digital and customer-facing initiatives Maintained clear documentation, task tracking, and follow-ups to keep projects on schedule
Customer Relationship Manager
Certified Homes Ltd
Aug 2021 - Dec 2022
Key Achievements:
Managed daily client communication, handling inquiries, service requests, and follow-ups Acted as the main link between customers and internal teams including procurement, finance, and operations Coordinated service delivery to ensure timelines and customer expectations were met Supported client onboarding, documentation, and payment follow-ups Tracked customer interactions, issues, and resolutions to improve response time and service quality Identified operational gaps and contributed to process improvements Prepared internal reports to support management decision-making Maintained professional, friendly communication to strengthen long-term client relationships