Virtual Assistant | Customer Support Specialist | AnalystVirtual Assistant | Customer Support Specialist | Analyst

Analytical and detail-oriented analyst with proven expertise in workforce management, real time monitoring, and operational efficiency. Skilled at tracking intraday performance, ensuring service level adherence, and optimizing staffing to meet dynamic business needs. Adept at leveraging workforce management tools, dashboards, and reporting to provide actionable insights to leadership. Strong communicator with the ability to collaborate across operations, workforce management, and support tea... See more