Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative

Experienced in supporting customers across retail, and legal accounts on fast-paced BPO environments. Skilled in handling phone, chat, and email inquiries, resolving customer concerns, and delivering professional service while meeting performance targets. Proficient in Salesforce, Avaya, Dialpad, Google Workspace, Slack, Zoom and other remote collaboration tools. Seeking to leverage my skills and experience in a remote customer support, virtual assistant, pr administrative support roles.