Customer Service RepresentativeCustomer Service Representative
Silver
ID Verified$1,200
per month
($7/hour)
Profile Description
I am a detail-oriented and dependable professional with over seven years of experience in customer service, appointment setting, administrative support, client communication, and account management. I enjoy roles where I can communicate with clients, organize schedules, manage customer information, resolve concerns, and provide efficient and professional support. I am comfortable working with CRM systems, Microsoft Office, scheduling tools, payment processing, refunds, and maintaining accurate r...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service
Concentrix
Oct 2020 -
Key Achievements:
Consistently delivered high-quality customer support by resolving inquiries, processing payments and refunds, maintaining accurate records, and meeting quality assurance standards in a fast-paced customer service environment.
Credit Specialist Representative
Standard Scores
Sep 2024 - Aug 2026
Key Achievements:
Consistently met quality and customer service standards while efficiently handling customer inquiries, billing, payments, refunds, and account support. Maintained accurate documentation and developed strong problem-solving and communication skills in a fast-paced customer service environment.
Appointment Setter
Lawfirm
Oct 2023 - Sep 2024
Key Achievements:
Successfully coordinated attorney consultations across multiple U.S. states, managed calendars, followed up with clients, and maintained accurate CRM records. Demonstrated strong communication, organization, attention to detail, and the ability to manage multiple scheduling priorities remotely.
Quick Stats
Education
Bachelor's Degree
Carlos Hilado University
2016 - 2020