Sheena

Virtual Assistant, Freelancer, Lead Gen

Sheena

ID Verified
1,000/mo
Calamba, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven BPO professional with 10 years of experience, including 8 years as a Quality and Compliance Analyst and 2 years in Sales and Technical Support. Skilled in quality assurance, compliance monitoring, customer service, sales, lead generation, data analysis, reporting, and administrative support. Proficient in Microsoft Office, Google Workspace, CRM systems, data entry, email and calendar management, and client communication. Known for strong attention to detail, organization, problem-...

Top Skills

Calendar Management · <1 yearCanva · <1 yearCapCut · <1 yearData Entry · <1 yearEmail Management · <1 year

Skills & Expertise

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Power BIBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner

Design & Creative

CanvaBeginner
CapCutBeginner

Customer Success

Phone SupportBeginner
Live Chat SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

Work Experience

Sales and Technical Support

Asurion

Mar 2026 - Present

Technical Support

Quality and Compliance Analyst

iQor

Feb 2019 - Mar 2026

Sales and Service Representative

Verizon

Jan 2018 - Jan 2019

Quick Stats

Age27 years
English LevelConversational
Other Languages
EnglishConversational
ID VerificationVerified

Certifications

Quality Assurance
Data Annotation Certified

Education

High-school

Canlubang Christian School

2011 - 2015