Sheem

Customer Service Representatives

Sheem

ID Verified
650/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused and results-driven Customer Service Representative with 3 years of experience in the BPO industry. Proven ability to handle high-volume inbound calls or chats and sales, resolve customer issues efficiently, and deliver a positive customer experience. Adaptable team player with strong communication skills and a consistent record of meeting performance metrics such as customer satisfaction, first-call resolution, and response time. Committed to continuous learning and contributing...

Top Skills

Data Entry · 2 yearsShopify · 2 yearsAWS Bedrock · <1 yearAzure OpenAI · <1 yearB2C Sales · <1 year

Skills & Expertise

E-commerce & Marketplace

ShopifyIntermediate
WordPressBeginner

Virtual Assistance & Admin

Data EntryIntermediate

AI & Automation

HeyGenBeginner
GitHub CopilotBeginner
Workflow AutomationBeginner
Azure OpenAIBeginner
AWS BedrockBeginner

Sales & Business Development

B2C SalesBeginner

Work Experience

Customer Service Representatives

FLATWORLD SOLUTIONS

Sep 2025 - Apr 2026

Key Achievements:

Proven ability to handle high-volume inbound calls or chats ,sales, resolved customer issues efficiently, and deliver a positive customer experience. Adaptable team player with strong communication skills and a consistent record of meeting performance metrics such as customer satisfaction, first-call resolution, and response time. Committed to continuous

ShopifyWorkflow AutomationWordPressData Entry

Customer Service Representatives

Concentrix

Sep 2024 - Aug 2025

Key Achievements:

Proven ability to handle high-volume inbound calls or chats, resolve customer issues efficiently, and deliver a positive customer experience. Adaptable team player with strong communication skills and a consistent record of meeting performance metrics such as customer satisfaction, first-call resolution, and response time. Committed to continuous

Workflow AutomationHeyGen

Customer Service Representative

IQOR CORPORATION

Feb 2023 - Feb 2024

Key Achievements:

Proven ability to handle high-volume inbound calls or chats, resolve customer issues efficiently, and deliver a positive customer experience. Adaptable team player with strong communication skills and a consistent record of meeting performance metrics such as customer satisfaction, first-call resolution, and response time. Committed to continuous

ShopifyData EntryWorkflow Automation

Quick Stats

Age25 years
English LevelConversational
ID VerificationVerified