Virtual AssistantVirtual Assistant
Shannoy
ID Verified$100
per month
($1/hour)
Profile Description
I am a dedicated and results-driven customer service professional with over 7 years of experience in hospitality, guest relations, and remote customer support. I bring excellent communication, problem-solving, multitasking, and organizational skills, with the ability to manage high-volume inquiries, resolve concerns efficiently, and deliver outstanding customer experiences. I am tech-savvy, adaptable, dependable, and comfortable working independently in fast-paced remote environments. My strong ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Concierge
Ocean Coral Spring/Ocean Allure Eden Bay
Mar 2024 - Present
Job Responsibilities:
Welcome and assist guests with arrivals, offering personalized service from check-in to departure. • Coordinate guest services including reservations, room assignments, and transportation.
Short Term Rental Guest Service Specialist (Remote / Work From Home)
StayRafa
Jun 2025 - Sep 2026
Job Responsibilities:
• Owned guest conversations from booking to checkout across Airbnb, Vrbo, [link hidden], and direct bookings using the Guesty Unified Inbox. • Managed end-to-end reservations, modifications, cancellations, and extensions in Guesty while enforcing screening rules and flagging listing errors. • Triaged and resolved in-stay issues (lockouts, Wi-Fi, maintenance, cleaning, noise), dispatching tasks to...
Mystery Shopper Agent (Remote / Work From Home)
Pathfinder Hospitality
Jun 2025 - Oct 2025
Job Responsibilities:
• Placing scheduled phone calls to hotel front desks team following strict, specific guidelines provided by the client. • Assessing how promptly the phone is answered, the friendliness and warmth of the staff, and whether proper telephone etiquette (such as using professional greetings) is maintained. • Immediately following each call, completing comprehensive online surveys or scorecards to grad...
Front Office Intern & Trainee
St. Louis Union Station Hotel Curio Collection by Hilton
Feb 2023 - Jan 2024
Job Responsibilities:
• Checked in guests, issued room keys, and provided hotel information. • Handled guest complaints and special requests with professionalism.