Executive Assistant | Customer Service & Operations SupportExecutive Assistant | Customer Service & Operations Support
Sarah
ID Verified$1,200
per month
($7/hour)
Profile Description
Detail-oriented and adaptable Virtual Assistant with over 10 years of experience in customer service and 3 years of experience in executive and administrative support. Experienced in managing administrative tasks, coordinating daily operations, handling client communications, and providing reliable support to executives and business teams. Skilled in calendar and inbox management, sales support, lead management, and workflow organization. Known for strong communication, organizational skills, ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
AI & Automation
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Executive Assistant
Sphere Rocket Virtual Assistant
Oct 2025 - Nov 2026
Job Responsibilities:
Managed executive calendars, appointments, sales calls, and priority emails. Coordinated sales call confirmations, lead follow-ups, and client communications. Monitored hot and warm leads to ensure timely follow-ups and consistent client engagement. Followed up with prospective clients to encourage agreement signings, address inquiries, and support sales conversions. Prepared agreements, payment l...
Executive Assistant
FREELANCE
Nov 2023 - Sep 2025
Job Responsibilities:
• Managed executive calendars, scheduled appointments, and prioritized emails requiring immediate attention. • Organized offsite meetings and events, including venue sourcing, catering coordination, and dinner reservations. • Coordinated domestic and international travel arrangements, including flights, accommodations, and transportation. • Performed a variety of administrative and ad hoc tasks to...
Customer Service Representative
CHRISTIAN FILIPINA INC.
Oct 2019 - Sep 2023
Job Responsibilities:
• Assisted customers through phone and email support, providing information about products and services. • Resolved customer inquiries efficiently while maintaining a high level of customer satisfaction. • Conducted sales appointment setting for membership upgrades and visa services by booking and managing client consultations via Google Calendar and Calendly, contributing to conversion and revenu...
Email and Chat Support Specialist
9GRIDS INC.
Aug 2018 - Sep 2019
Job Responsibilities:
• Responded to customer inquiries through email, live chat, Facebook Messenger, and PayPal Helpdesk. • Delivered prompt and accurate solutions, improving customer satisfaction and response times. • Utilized Freshdesk and Gmail to manage support tickets and customer communications. • Escalated complex issues and followed up to ensure complete resolution.
Virtual Assistant
FREELANCE
Sep 2014 - May 2018
Job Responsibilities:
• Managed Amazon Seller Central tasks, including product listings and customer support. • Assisted with marketplace operations to improve product visibility and sales performance. • Maintained accurate records and ensured timely completion of assigned tasks. • Supported business growth through administrative and customer service functions.
Customer Service Representative
SYKES ASIA INC
Sep 2008 - Aug 2013
Job Responsibilities:
• Handling various shifts and delivering prompt solutions to customer inquiries through the phone.