Customer Representative, Quality ControlCustomer Representative, Quality Control
SARAH
ID Verified$1232
per month
($7/hour)
Profile Description
Customer Success and Quality Assurance professional with 4+ years’ experience in leading teams, optimizing service delivery, and driving customer satisfaction across multiple communication channels. Proven track record in customer relationship management, coaching and mentoring teams, and using data insights to enhance operational performance. Skilled in problem-solving, stakeholder engagement, and continuous improvement. Passionate about turning customer feedback into actionable business growth...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Team Leader
CCI KENYA
Jun 2023 - Present
Key Achievements:
Led a team of call center agents to meet performance KPIs; improved customer satisfaction scores; coached and trained staff for operational excellence.
Quality Analyst
CCI KENYA
May 2022 - Jun 2023
Key Achievements:
Monitored and evaluated customer interactions to ensure compliance with quality standards; provided data-driven feedback to improve performance; identified process gaps and implemented corrective actions to enhance customer satisfaction.
Customer Service Representative
CCI KENYA
Sep 2020 - May 2022
Key Achievements:
Delivered high-quality customer support across multiple channels; maintained top satisfaction ratings; supported new hire training.
Communication & PR Attaché
Centre for Governance and Development
Jun 2016 - Aug 2019
Key Achievements:
Translated and transcribed official documents; enhanced internal communications; contributed to public engagement projects.
Communication & PR Attaché
Deutsche Stiftung Weltbevölkerung (DSW)
Apr 2017 - Dec 2017
Key Achievements:
Strengthened internal and external communication; managed social media updates; wrote reports and facilitated organizational communication.
Quick Stats
Education
bachelor
Moi University
2014 - 2021
high-school
Naisambu
2009 - 2013