Technical Support Specialist | Customer Service ProfessionalTechnical Support Specialist | Customer Service Professional

Roxanne

ID Verified

800/mo

Cebu City, Philippines

Looking for Full-time

8 hours/day

Availability: US timezone

$800

per month

($5/hour)

Member since July 2026

Profile Description

Technical Support Specialist / Customer Service Representative 2018 – 2025 Provided technical support via phone, chat, and email for Microsoft 365 (Windows & iOS) and telecommunications services. Diagnosed and resolved customer technical issues while maintaining high customer satisfaction. Explained technical solutions in a simple, easy-to-understand manner. Processed billing inquiries, payments, and account updates. Escalated complex issues to higher-level support teams and followed up until r...

Top Skills

Payroll Processing · <1 yearQuickBooks · <1 yearTechnical Support · <1 yearXero · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Technical SupportBeginner

Finance & Accounting

XeroBeginner

QuickBooksBeginner

Payroll ProcessingBeginner

Quick Stats

Age35 years

English LevelFluent

ID VerificationVerified

Education

High-school

Don Vicente Rama Memorial National High School

2006 - 2007