Cold Caller,Lead Generation Specialist Lead QualificationCold Caller,Lead Generation Specialist Lead Qualification

Key Achievements:

• Answered and managed incoming customer calls professionally and efficiently. • Assisted customers by providing accurate information and resolving inquiries. • Transferred callers to the appropriate department or representative as needed. • Maintained clear and professional communication with customers. • Handled a high volume of calls while meeting company standards. • Ensured efficient call routing to support customer service operations.

Key Achievements:

• Conducted outbound calls to business owners to verify and confirm business information. • Validated owner names, business addresses, contact details, and ZIP codes for accuracy. • Qualified leads by ensuring business information was complete and up to date. • Maintained accurate records and updated databases with verified information. • Transferred qualified leads to sales representatives for further assistance. • Followed call scripts and company procedures while maintaining professionalism. • Contributed to improving lead quality and supporting sales team objectives.

Key Achievements:

• Provided customer and driver support for Uber Rider and Uber Eats accounts. • Assisted prospective drivers with account creation, onboarding, and document verification requirements. • Guided users through account-related issues and application status updates. • Troubleshot account access, application, and document-upload concerns. • Assisted delivery drivers with active delivery issues, order concerns, and customer communication challenges. • Coordinated resolutions for delayed deliveries, refunds, and order adjustments. • Investigated and resolved customer and driver issues while following company policies and procedures. • Escalated complex cases to specialized teams when necessary. • Maintained a high level of customer satisfaction through professional and timely support.

Key Achievements:

• Assisted customers in selecting flowers based on their needs, preferences, and occasions. • Collected customer contact information for orders, inquiries, and follow-up services. • Explained product options, pricing, and delivery details to customers. • Built positive customer relationships through friendly and professional communication. • Processed sales and contributed to achieving daily sales goals.