Executive Assistant | Social Media ManagerExecutive Assistant | Social Media Manager

Key Achievements:

Supported senior leadership with day-to-day executive and administrative operations, including complex calendar management, meeting coordination, email follow-ups, and shifting priorities. Coordinated cross-functional teams, tracked project deadlines and action items, and followed up with stakeholders to keep deliverables moving. Created and maintained SOPs, workflows, project trackers, and internal documentation to improve organization and team efficiency. Prepared meeting notes, documented key decisions, and monitored follow-ups through completion. Also supported branded social media content creation, scheduling, and publishing across multiple platforms.

Key Achievements:

Provided day-to-day executive and administrative support, including calendar management, meeting coordination, email communication, and follow-ups. Maintained financial records in QuickBooks, monitored transactions, and supported routine bookkeeping activities. Organized sensitive files, contracts, and business records while maintaining confidentiality. Updated trackers, coordinated with team members and stakeholders, and followed up on assigned tasks and deadlines to keep priorities moving. Supported operational projects by organizing information, documenting next steps, and helping ensure work was completed accurately and on time.

Key Achievements:

Managed end-to-end social media content and brand support across multiple platforms. Created branded graphics, carousels, short-form videos, and promotional content while maintaining a consistent brand voice and visual identity. Managed content calendars, scheduled and published posts, coordinated approvals, and kept content organized and on schedule. Supported email marketing campaigns, audience engagement, and digital brand visibility. Worked closely with executives and internal teams to turn company updates, projects, and business information into clear, engaging content.

Key Achievements:

Provided executive and administrative support while also assisting with data management and reporting. Managed executive calendars, coordinated meetings, documented action items, and followed up with team members to keep priorities and deadlines on track. Cleaned and maintained Salesforce data by identifying duplicate contacts, missing information, and outdated records to improve data accuracy. Prepared reports, updated trackers, and organized information for management review. Supported accounts receivable in QuickBooks, prepared client statements, monitored payment records, drafted and sent contracts, maintained organized client files, and assisted with onboarding. Also created SOPs and process documentation to standardize recurring administrative workflows and improve operational efficiency.

Key Achievements:

Provided high-volume customer support through phone and chat for billing, account, service, and device-related concerns. Resolved customer issues efficiently by explaining charges, plans, account information, and technical steps in clear and simple terms. Accurately documented customer interactions, resolutions, and account updates in the CRM. Consistently worked toward quality, productivity, and customer satisfaction targets while maintaining professionalism. Used active listening, problem-solving, and de-escalation techniques to handle difficult concerns and provide a positive customer experience.