Virtual Assistant and Customer ServiceVirtual Assistant and Customer Service
Rosefrin
ID Verified$600
per month
($3/hour)
Profile Description
I have several years of experience in the BPO industry. I started my career in customer service, handling both technical and retail accounts. I then moved into content moderation, where I gained experience as a Support Specialist before becoming a Supervisor. In my most recent role, I managed team performance, provided coaching, handled escalations, and ensured that quality and productivity goals were met. These experiences helped me develop strong communication, problem-solving, leadership, an...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
E-commerce & Marketplace
Work Experience
Content Moderator
Concentrix
Oct 2021 - Jul 2026
Key Achievements:
Reviewed content on Meta platforms and made sure it followed community guidelines and policies. I checked posts, images, and other content, took the appropriate action when needed, and maintained accuracy and quality while meeting daily targets.
Customer Service Representative
iQor
Jun 2020 - Jul 2021
Key Achievements:
Assisted Amazon customers with their orders, deliveries, returns, refunds, and account concerns. I focused on understanding their issues, providing clear solutions, and making sure they had a positive customer experience.
Customer Service Representative
VXI
Jul 2019 - 2020
Key Achievements:
Provided technical support by troubleshooting customer issues, resolving billing concerns, and explaining available products and services. Assisted customers with account inquiries and recommended suitable new services based on their needs while ensuring excellent customer service.