Rose

Virtual assistant

Rose

ID Verified
1,500/mo
Iloilo , Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

am a motivated and customer-focused professional with over 3 years of experience in BPO, customer service, sales, and billing-related roles. I have experience handling customer inquiries, resolving concerns, explaining products and services, managing billing issues, and assisting customers through phone and other communication channels. I also have experience with sales and lead interactions, where I developed strong communication, active listening, and relationship-building skills. I am adaptab...

Top Skills

Email Support · <1 yearExcel (Advanced) · <1 yearGoogle Sheets (Advanced) · <1 yearLead Management · <1 yearLive Chat Support · <1 year

Skills & Expertise

Sales & Business Development

Zoho CRMBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

Work Experience

Technical support

Transcom

Dec 2023 - Dec 2025

Key Achievements:

I was promoted after 6 months as Floor support of new hired agents

Google Sheets (Advanced)Email SupportTechnical SupportLive Chat SupportPhone SupportSocial Media SupportLead Management

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified