Virtual Assistant/Customer Service/Cold Caller/Order TakerVirtual Assistant/Customer Service/Cold Caller/Order Taker
Rose
ID Verified$800
per month
($5/hour)
Profile Description
I have over 14 years of experience in customer service, particularly in voice and chat support. I worked at Qualfon Philippines, where I handled customer inquiries, billing concerns, account issues, and complaints. I also have experience in cold calling, lead qualification, appointment setting, and order processing. I consider myself hardworking, patient, and a good communicator. I always do my best to provide excellent customer service and ensure customer satisfaction.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service Voice/Chat
Qualfon Philippines Inc.
Feb 2011 - Jan 2025
Job Responsibilities:
Provided professional customer support through voice and chat channels. • Handled customer inquiries, billing concerns, account issues, and service requests. • Resolved customer concerns efficiently while maintaining a positive customer experience. • Met established quality, productivity, and customer service performance standards. • Accurately documented customer interactions, requests, and reso...