Medical Billing Specialist and Customer Liaison OfficerMedical Billing Specialist and Customer Liaison Officer

Key Achievements:

Handled complex escalations involving senior executives (CFO, CEO, regional leads) and external authorities such as the Better Business Bureau and Attorney General, ensuring timely resolution and compliance. Managed end‑to‑end revenue cycle processes including patient support, claims submission, insurance denials, and medical coding, consistently meeting KPIs for accuracy and turnaround time. Facilitated training sessions for new hires on product knowledge and billing workflows, improving onboarding efficiency and team performance. Supported organizational projects by identifying denial patterns, escalating systemic issues, and contributing to management‑driven initiatives that exceeded client expectations. Balanced patient advocacy with organizational goals, maintaining service quality while ensuring compliance with payer and provider requirements.